Friday, February 24, 2012

Bomgar: keeping your helpdesk staff at their desks

We had a staffing problem a while ago (who hasn't) and the perception was that we were short on helpdesk technicians. We didn't have the dollars to spend on new hires, so we looked at streamlining operations. Our helpdesk techs were running around all day trying to keep up with the demand and it just wasn't working, so we started looking at remote support solutions and ended up with Bomgar.